Solved: Windows 10 Creators Update

Discussion in 'Windows' started by hickyburr, Apr 13, 2017.

  1. h

    hickyburr Junior Member

    Hi Frank,

    I'm wondering if you guys are experiencing any issues running the VPN manager on a clean installation of the new Windows 10 Creators Update. A lot of error messaging are popping up and the applications exits when configuring DNS leak protection, Firewall features?
     

    Attached Files:

    Last edited: Apr 13, 2017
  2. PP Stephan

    PP Stephan Staff Member

    Did you try re-installing the VPN Manager? I have tested it on Windows 10 with Creator's Update and it works fine.
     
  3. h

    hickyburr Junior Member

    Yes, I tried that.
    Here is my scenario: I did a clean installation of the OS (Windows 10 Creator's Update) instead of upgrading to Creator's Update, then of course I installed the latest VPN Manager on the fresh copy of the OS and was not able to establish any OpenVPN tunnel.

    If it is working for you, I suppose you upgraded your OS, right? Or did you perform a clean installation of Windows 10?
     
  4. PP Stephan

    PP Stephan Staff Member

    Yes, I simply upgraded an existing Windows 10.

    This seems to be some issue specific to your system (we have heard of no other issues with the Creator's Update so far). You say you are "unable to establish any VPN tunnel". Do you still get the same error dialogues you posted above? Or does just the connection fail? In that case, please provide us with the connection log.
     
  5. h

    hickyburr Junior Member

    There is no issues with my system. When I first upgraded my previous Windows 10 build, the VPN Manager worked, but I decided to do a clean installation instead, and the issues occurs.
    If you have a test client, try to install a fresh copy of the latest build 1703 and you'll for sure have issues...
    I tested this in three different clients so far and I'm experiencing the same issue on all devices. SO for now I'm using OpenVPN client instead to connect.
     
  6. PP Stephan

    PP Stephan Staff Member

    That system is on version 1703 (build 15063.138) and having no issues. Do you still receive the same error messages like in your first post?
     
  7. h

    hickyburr Junior Member

    Yes, I'm still having those issues...
    I think it may be a good idéa if you try a clean installation (not an upgrade) and you'll for sure have the same issue. I tried this in a fourth PC now and it can not be possible that all 4 PCs suddenly doesn't work.
     
  8. laibach

    laibach New Member

    Well I must say I have the same problem on Creator's version 1703 (build 15063.138) when I try to install fresh clean Creator's . SO I back to last 1607 os build 14393.1066
     
  9. h

    hickyburr Junior Member

    Thanx for testing it "Laibach". I hope Stephan and the guys at PP can make this work for us. I rather use the VPN manager then other clients...
     
  10. laibach

    laibach New Member

    this Error I was get
     

    Attached Files:

  11. PP Stephan

    PP Stephan Staff Member

    Okay, our developer is investigating this. This seems to be a pretty rare issue.

    Codepage indicates this might have to do with language settings. Do you use a standard English Windows? Have you installed any additional language packs or modified the language settings in any way?
     
  12. h

    hickyburr Junior Member

    Nope. I just did a regular installation (English), without messing with any language packs. I actually never installed any language ever :)
     
  13. PP Stephan

    PP Stephan Staff Member

    Thank you.

    Difficult to troubleshoot as we are unable to reproduce it and you're literally the only one who has contacted us with this problem so far. However, our developer will take a more in-depth look at this. I'll get back to you as soon as I know more.
     
  14. PP Stephan

    PP Stephan Staff Member

  15. h

    hickyburr Junior Member

    Here you go...
     

    Attached Files:

    • pic.PNG
      pic.PNG
      File size:
      17.9 KB
      Views:
      15
  16. h

    hickyburr Junior Member

    I don't know how you are trying to reproduce this. If you are upgrading from a previous Windows build where VPN manager were already installed, you'll be fine.
    But if you do a "clean" installation of the OS, it's first then the problem occurs.
     
  17. PP Stephan

    PP Stephan Staff Member

    That is unlikely to cause the error or there would be a number of users with the same issue. Can you please show us your language settings as described in the link above?
     
  18. h

    hickyburr Junior Member

    Hi Stephan, I got it working now by doing the following.
    1. Removed all languages and re-added English (United States) - Picture 1
    2. In advanced settings, I made sure that English (united States) is set as display language, and did apply the settings to the welcome screen, system accounts and new user accounts - Picture 2
    3. Installed the VPN Manager and connected to OSLO server and it rocks :) - Picture3

    Thank you so much for pointing me to right direction regarding language settings. I appreciate it alot :)
     

    Attached Files:

  19. PP Stephan

    PP Stephan Staff Member

    Well, that is an unexpected solution... But I am sure happy that you solved the problem.

    It's still a mystery. I researched this error a bit it showed dozens of various applications which get the same error sometimes. It's always rare and solutions varied but it always involved language settings so that was our guess. Although we still don't know what *actually* caused it.
     
  20. X

    Xeledon New Member

    Greetings,

    I have just become a customer and was instantly faced with the problem described in this thread, recently installed Win10 with an ISO from the MS homepage. The fix described by hickyburr worked, I switched everything to English (United States), installed the VPN Manager and switched the keyboard layout back to my native language. Everything works now.
     
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice