Ah, a deja vu. You (do not) learn from mistakes.
Live the transparency you promote. Make your software open source. There are enough people who put them through their paces and repeatedly point this out to developers who have traveled or are unable to do so. This outdated closed source blackbox crap will bring you even more dropped subscribers. My trust in you and your service is broken. You can delete negative criticism, but displeasure is spreading among the paying subscribers.
Ah, a deja vu. You (do not) learn from mistakes.
Live the transparency you promote. ....