Reflections and issues, a few days after joining Perfect Privacy...

Discussion in 'Suggestions' started by zuben, Sep 15, 2018.

  1. z

    zuben New Member

    There is a huge amount that I admire and already enjoy about this service. The emphasis on security and pseudanonymity. No logs, ever. Neurorouting is great. Multi-hops too.

    All of these are excellent. Flawless, even.

    Things I am less thrilled about. The price, well above competitors. For a "Perfect" service, that would be fine. But see the points below.

    Fist gripe. The speeds are slower, in my experience, than, say, ExpressVPN and (definitely) Even with one hop only, and neurorouting turned off. Why, I wonder?

    But my biggest gripe is the GUI. It is a nightmare. I'm not bothered that it looks ancient. My problem is that it is not intuitive or easy to use. At all. And so here are my questions, in the hope that admin will address them. (And that a new GUI is in the pipeline!)

    1) How do I choose the fastest connection?

    a) Ping alone? Bandwidth al0ne? Some mix of the two? If so, how do I work this out, without wasting my time on trial and error?

    b) Is 4000/5000 Mbits on one server (say, Rotterdam) better than 999/1000 Mbits on another server (say, Calais)? There's no way to know. (If there is some info somewhere on this, why should I have to dig it out?)

    c) Geographical proximity alone (btw, you need more servers in Southern Europe - or indeed any: Spain, Portugal, Italy!!)?

    d) A blend of these? If so, which has priority? I've not found any guidance on this so far. ExpressVPN offers, for example, a best server suggestion. Why don't you? (I can always ignore it, but might not!)

    2) Does any of this matter if I use neurorouting? (I suspect it does, in that it's best if the first 'hop' is as fast as possible, but there's little advice on this.)

    3) Confusion on connection. Why, when I connect to, say, London, does it tell me at the top of the GUI that I am connected to Amsterdam [see image]? There must be a reason; but, if it's buried in the forums, I've not found it yet. Is there a reason? The GUI all seems very approximate, and (at the price of this service!) that makes me feel uncomfortable.

    I have signed up for a month. I shall be interested to see what response to these questions I get from staff members. I would like to commit to a longer period of use. But, imo, some of these questions need resolving, for me at least, as a new user with previous experience of other reputable VPNs.

    So, admin people, can you address these issues for me? Thanks!

    2018_09_15 22-05-16.png
    dickesbärchen likes this.
  2. ItsFe

    ItsFe Active Member

    I'm not an admin, but I think that I can help you:

    Depends on ping, server load and routing.

    I'd suggest testing servers near your physical location (or using a ping test)

    PP has 5 servers in Rotterdam and the current load of each server is just added up. When you connect to a location with multiple servers (afaik), you will be automatically connected to the server which has the most a available bandwith (you can disable this in the settings, then you'll have all 5 Rotterdam servers in your serverlist)

    PP only rents servers if they are really needed, but they also said that the next location will probably be Italy (Spain doesn't have enough traffic for a gigabit server)

    They probably just do a ping test and connect you to the server with the most available bandwidth.
  3. z

    zuben New Member

    Thanks for this, ItsFe.

    Do you have any insight as to my point 3 above (and the image)? I'm not sure why the GUI highlights London in green, but says I'm connected to Amsterdam.
  4. ItsFe

    ItsFe Active Member

    I've never seen that. Maybe a reinstall helps?
  5. z

    zuben New Member

    Thanks. I'll give that a go.
  6. z

    zuben New Member

    ItsFe, so I've reinstalled, and it's still happening.

    Here is the GUI: Paris highlighted, told I'm connected to Amsterdam:
    2018_09_16 12-12-58.png

    Here is the PP IP test page, saying I'm connectied to amsterdam2:
    2018_09_16 12-13-58.png

    Here is the PP DNS test page, saying that my DNS resolver is paris1:
    2018_09_16 12-14-28.png

    So. my question about the GUI is this: does the green highlighter refer to DNS, and the Amsterdam connection refer to actual connection? If so, why, when I select Paris, is my actual connection not Paris?

    I'd be grateful for any thoughts...
  7. ItsFe

    ItsFe Active Member

    Seems like you're using NeuroRouting (the PP website is hosted in Amsterdam, so your traffic "hops" from the Paris server to the Amsterdam server)
  8. z

    zuben New Member

    Thanks for the prompt and helpful replies. I did wonder if that might be the answer. I'm going to stop fretting about this now, and just use the service!
    ItsFe likes this.
  9. z

    zuben New Member

    So I turned Neurorouting off, and checked that I was getting the same IP (I used the Neurorouting test page at

    I connected to Calais and then Bucharest.

    Yes, the highlighted server and the connection information were the same.

    So I conclude that the green highlighted connection and connection information can indeed differ when Neurorouting is used. (Not that is explained anywhere in the documentation!!)
    ItsFe likes this.