There is a huge amount that I admire and already enjoy about this service. The emphasis on security and pseudanonymity. No logs, ever. Neurorouting is great. Multi-hops too.
All of these are excellent. Flawless, even.
Things I am less thrilled about. The price, well above competitors. For a "Perfect" service, that would be fine. But see the points below.
Fist gripe. The speeds are slower, in my experience, than, say, ExpressVPN and (definitely) vpn.ac. Even with one hop only, and neurorouting turned off. Why, I wonder?
But my biggest gripe is the GUI. It is a nightmare. I'm not bothered that it looks ancient. My problem is that it is not intuitive or easy to use. At all. And so here are my questions, in the hope that admin will address them. (And that a new GUI is in the pipeline!)
1) How do I choose the fastest connection?
a) Ping alone? Bandwidth al0ne? Some mix of the two? If so, how do I work this out, without wasting my time on trial and error?
b) Is 4000/5000 Mbits on one server (say, Rotterdam) better than 999/1000 Mbits on another server (say, Calais)? There's no way to know. (If there is some info somewhere on this, why should I have to dig it out?)
c) Geographical proximity alone (btw, you need more servers in Southern Europe - or indeed any: Spain, Portugal, Italy!!)?
d) A blend of these? If so, which has priority? I've not found any guidance on this so far. ExpressVPN offers, for example, a best server suggestion. Why don't you? (I can always ignore it, but might not!)
2) Does any of this matter if I use neurorouting? (I suspect it does, in that it's best if the first 'hop' is as fast as possible, but there's little advice on this.)
3) Confusion on connection. Why, when I connect to, say, London, does it tell me at the top of the GUI that I am connected to Amsterdam [see image]? There must be a reason; but, if it's buried in the forums, I've not found it yet. Is there a reason? The GUI all seems very approximate, and (at the price of this service!) that makes me feel uncomfortable.
I have signed up for a month. I shall be interested to see what response to these questions I get from staff members. I would like to commit to a longer period of use. But, imo, some of these questions need resolving, for me at least, as a new user with previous experience of other reputable VPNs.
So, admin people, can you address these issues for me? Thanks!
All of these are excellent. Flawless, even.
Things I am less thrilled about. The price, well above competitors. For a "Perfect" service, that would be fine. But see the points below.
Fist gripe. The speeds are slower, in my experience, than, say, ExpressVPN and (definitely) vpn.ac. Even with one hop only, and neurorouting turned off. Why, I wonder?
But my biggest gripe is the GUI. It is a nightmare. I'm not bothered that it looks ancient. My problem is that it is not intuitive or easy to use. At all. And so here are my questions, in the hope that admin will address them. (And that a new GUI is in the pipeline!)
1) How do I choose the fastest connection?
a) Ping alone? Bandwidth al0ne? Some mix of the two? If so, how do I work this out, without wasting my time on trial and error?
b) Is 4000/5000 Mbits on one server (say, Rotterdam) better than 999/1000 Mbits on another server (say, Calais)? There's no way to know. (If there is some info somewhere on this, why should I have to dig it out?)
c) Geographical proximity alone (btw, you need more servers in Southern Europe - or indeed any: Spain, Portugal, Italy!!)?
d) A blend of these? If so, which has priority? I've not found any guidance on this so far. ExpressVPN offers, for example, a best server suggestion. Why don't you? (I can always ignore it, but might not!)
2) Does any of this matter if I use neurorouting? (I suspect it does, in that it's best if the first 'hop' is as fast as possible, but there's little advice on this.)
3) Confusion on connection. Why, when I connect to, say, London, does it tell me at the top of the GUI that I am connected to Amsterdam [see image]? There must be a reason; but, if it's buried in the forums, I've not found it yet. Is there a reason? The GUI all seems very approximate, and (at the price of this service!) that makes me feel uncomfortable.
I have signed up for a month. I shall be interested to see what response to these questions I get from staff members. I would like to commit to a longer period of use. But, imo, some of these questions need resolving, for me at least, as a new user with previous experience of other reputable VPNs.
So, admin people, can you address these issues for me? Thanks!
