Answered: No servers connecting

[PPF-user]

Anyone else not able to connect to any server? Using version 1.10.43.0

 

[jay]

I have a ticket in for the last 2 days with the same problem. I'm using the Android app.

 

[Mr Orange]

read through this.. there you will find a temporary solution until the problem is fixed

Keine Verbindung zu irgendeinem PP Server über Android mehr möglich

Hallo zusammen, seit heute Nacht kann sich keines der Android Telefone bei uns in der Familie mit irgendeinem PP Server über die PP eigene App verbinden. Getestet sowohl mit mobilen Daten wie auch mit zwei unterschiedlichen WLAN Netzwerken. Am Abend zuvor funktionierte es bei allen problemlos...

board.perfect-privacy.com

 

[PPF-user]

That looks to be android only. I'm on browser.

 

[Jack Pott]

No, it's about the protocol. Change it to OpenVPN and it will work again.

 

[jay]

read through this.. there you will find a temporary solution until the problem is fixed

Keine Verbindung zu irgendeinem PP Server über Android mehr möglich

Hallo zusammen, seit heute Nacht kann sich keines der Android Telefone bei uns in der Familie mit irgendeinem PP Server über die PP eigene App verbinden. Getestet sowohl mit mobilen Daten wie auch mit zwei unterschiedlichen WLAN Netzwerken. Am Abend zuvor funktionierte es bei allen problemlos...

board.perfect-privacy.com

Thanks this worked for me on Android app. Is this as secure as the PP app?

 

[Mr Orange]

Thanks this worked for me on Android app. Is this as secure as the PP app?

It's safe, but you can't use all the features.. be patient

 

[al33r4]

This has been the case on IKEv2 for more than a week now. Many threads in the German forum about it.
Perfect Privacy does not react at all. Not acceptable.

 

[PPF-user]

No, it's about the protocol. Change it to OpenVPN and it will work again.

OpenVPN connected to servers, and ping still worked, but browser and email do not. Also still have the Please Update notice.

 

[PPF-user]

Still no connection with IPSEC or OpenVPN

 

[Jack Pott]

That is not true. OpenVPN is still running. You are not prepared to read the instructions and notes or to implement it.

 

[PPF-user]

You are correct, it works after an installation of OpenVPN. Seems slower though. And it would have been nice to still be able to use IPSEC, and to get some type of notification and/or ticket response.

 

[PP Christian]

Some certificates have probably expired, so there are problems under Android. We will fix this as soon as possible. Unfortunately, we have been a little understaffed in the last few days. Thank you for your patience

 

[PPF-user]

Well it does connect and disconnect faster.

 

[PP Christian]

We have had problems with the IKEv2 prptocol. So connections with our recommended mobile configs and IPsec in the desktop Clients didn't work. Now it is fixed.

 

[Shpp1r]

windows app not working now, and manual ipsec not working much either, connects then doesnt i dont know whats not actually workins since i have not used this before
If you are trying to connect and it fails you have to delete the routes or your computer will be offline after PP fails to connect.
Route -f
ipconfig /release
ipconfig /renew

and your internet will work again just no VPN

 

[Shpp1r]

These are some of the errors that started only in the last week or so.
17:47:00 | Powershell | Failed 'Get-NetRoute | Select-Object -Property ifIndex,DestinationPrefix,NextHop | ConvertTo-Json ' Exception: Expecting value: line 1 column 1 (char 0)
17:47:00 | Reporter | {'id': '9858638c-8f13-4ef5-9eda-0799f07449c7', 'osversion': 'Windows ; 10 ; 10.0.19045', 'clientversion': '24.07.28 ; release ; 64', 'configversion': '', 'action': 'powershell_failed', 'meta': '{"command": "Get-NetRoute | Select-Object -Property ifIndex,DestinationPrefix,NextHop | ConvertTo-Json ", "exception": "Traceback (most recent call last):\\n File \\"core\\\\libs\\\\powershell\\\\powershell.py\\", line 31, in execute\\n File \\"json\\\\__init__.py\\", line 346, in loads\\n File \\"json\\\\decoder.py\\", line 337, in decode\\n File \\"json\\\\decoder.py\\", line 355, in raw_decode\\njson.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)\\n", "result": "\\"Get-NetRoute : Invalid class \\\\r\\\\nAt line:1 char:39\\\\r\\\\n+ Write-Host __STARTMARKER-adc9e08a__ ; Get-NetRoute | Select-Object -P ...\\\\r\\\\n+ ~~~~~~~~~~~~\\\\r\\\\n + CategoryInfo : MetadataError: (MSFT_NetRoute:ROOT/StandardCimv2/MSFT_NetRoute) [Get-NetRoute], CimExcep \\\\r\\\\n tion\\\\r\\\\n + FullyQualifiedErrorId : HRESULT 0x80041010,Get-NetRoute\\\\r\\\\n \\\\r\\\\n\\""}'}

17:47:02 | Session | Connecting failed, retrying in a few moments
17:47:02 | FirewallRuleBlockInternet | FirewallRuleBlockInternet updating
17:47:02 | RoutingWindows | Checking and updating routing table
17:47:02 | LeakProtection_windows | Checking leakprotection state
17:47:02 | SessionHop | Connection state changed for Hop 1, Erfurt, idle
17:47:02 | OpenVPNConnection (server=erfurt1) | Disconnecting cancelled: VPN is already inactive
17:47:02 | OpenVPNConnection (server=erfurt1) | OpenVPN process exited, please check log for errors: b"2025-01-17 17:47:00 --windows-driver is set to 'wintun'. Disabling Data Channel Offload\r\nOptions error: --cert fails with 'configs\\cl.erfurt.crt': The system cannot find the file specified. (errno=2)\r\n2025-01-17 17:47:00 WARNING: cannot stat file 'configs\\cl.erfurt.key': The system cannot find the file specified. (errno=2)\r\nOptions error: --key fails with 'configs\\cl.erfurt.key': The system cannot find the file specified. (errno=2)\r\nOptions error: Please correct these errors.\r\nUse --help for more information.\r\n"
b''
17:47:02 | OpenVPNConnection (server=erfurt1) | OpenVPN process exited
17:47:02 | OpenVPNConnection (server=erfurt1) | Attempt #1 failed

I have to remove all routes and restart or nothing works

 

[PP Christian]

I have to remove all routes and restart or nothing works

Thank you. I've forwarded this to the technician.