Answered: I can't active Perfect Privacy since the last Windows update

dupond

Freshly Joined Member
Have I to change some settings in the firewall?
 

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Solution
Hello,

sorry for the late reply, your post somehow slipped through. 😓
This seems to be an issue which exists on very few systems only, so we'd appriciate if you would let us know how this worked out for you and which of the following steps was...

PP Daniel

Staff member
Hello,

sorry for the late reply, your post somehow slipped through. 😓
This seems to be an issue which exists on very few systems only, so we'd appriciate if you would let us know how this worked out for you and which of the following steps was solving the issue.


To solve the issue please try the following steps:


1) Perform a Network Reset. In the VPN Manager -> Settings -> Other


2) If this did not help:
- Uninstall the VPN Manager

- Verify the directory "C:\Programs (x86)\Perfect Privacy VPN Manager" is really gone

- Restart the computer (important!)
- Reinstall the VPN Manager
- Perform a Network Reset. In the VPN Manager -> Settings -> Other
- Is it working now?
- If not:
-- Are the TAP adapters present in the system's Device Manager? (Start button -> All apps -> Windows System -> Control Panel -> Hardware and Sound -> Device Manager: Network adapters. Maybe activate in the menu View -> Show hidden devices to really see all of the devices)
-- If not:
--- Restart the Computer
--- Are the TAP adapters there after rebooting?


3) If this did not help:

- Open a Commandline (type "cmd" in the search bar) and execute the following command (omitting the "): "dism /online /get-drivers /format:table" to see which TAP adapters are installed. What is the output (can you copy & paste it here)? Are there multiple TAP adapters?
- Replacing the XXX with the number visible in the driver table execute the command "pnputil.exe -d oemXXX.inf" to delete the drivers, which is worth a try.
- Afterwards perform a Network Reset. In the VPN Manager -> Settings -> Other



4) If all of this did not help:


Please provide the following information:
- Which Windows Version?
- Which VPN servers?
- The connection log (magnifying glass icon in the VPN Manager)

- The output of the commands "ipconfig" and "route print -4" while you are connected to the VPN sevrers and wait for confirmation
 
Solution

thedude98

Freshly Joined Member
Not OP, but I have the same problem, getting these two error messages:





I haven't been able to solve it with the above steps. Here is what I've done so far

1: tried this, then immediately got the same error after closing the settings window.
2: Uninstalled the VPN Manager. Rebooted. Reinstalled. Did the network reset. Same result as above. TAP adapters were not visible. Restarted the computer. After that, the TAP adapters were visible. Started the VPN Manager. At this point, the TAP adapters disappeared from the Device Manager and the VPN Manager showed the same error messages as before.
3: tried the command line, got the following output:

(I ran into the character limit enforced by this forum; please see post below)

I don't know which of these are TAP adapters so I'm a little hesitant to mess with this or delete things. There are multiple oemx.inf and oemxx.inf, so with one or two digits respectively. Don't know which is which. Which one do you recommend I delete, if any?

By the way, I'm running Windows 8.1 64 bit.

I haven't tried connecting to literally every single server, but so far I'm getting the same errors with every single one of them.

Worse yet, I cannot seem to disconnect afterwards, nor quit the VPN manager. It just stays stuck on "Connecting to [server]" forever. This was a real problem with the firewall and DNS leak protections still on, as it prevented me from connecting to the internet entirely until I realised I had to reboot the computer and turn those protections off if I wanted to do anything.

Would appreciate any guidance in this because I cannot use your VPN services at all now.
 

thedude98

Freshly Joined Member
Here is the output I got from the command line in step 3:

Code:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. Alle rechten voorbehouden.

C:\WINDOWS\system32>dism /online /get-drivers /format:table

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

Obtaining list of 3rd party drivers from the driver store...

Driver packages listing:


-------------- | -------------------- | ----- | --------------------- | --------
---------------------------- | ---------- | --------------
Published Name | Original File Name   | Inbox | Class Name            | Provider
 Name                        | Date       | Version
-------------- | -------------------- | ----- | --------------------- | --------
---------------------------- | ---------- | --------------
oem0.inf       | prnms001.inf         | No    | Printer               | Microsof
t                            | 21-6-2006  | 6.3.9600.16384
oem1.inf       | dtlitescsibus.inf    | No    | SCSIAdapter           | Disc Sof
t Ltd                        | 27-3-2015  | 5.24.0.0
oem10.inf      | athw8x.inf           | No    | Net                   | Qualcomm
 Atheros Communications Inc. | 18-11-2012 | 10.0.0.221
oem11.inf      | pantusb.inf          | No    | USB                   | Intel
                             | 5-10-2012  | 9.3.0.1025
oem12.inf      | heci.inf             | No    | System                | Intel
                             | 2-7-2012   | 8.1.0.1263
oem13.inf      | intelaud.inf         | No    | MEDIA                 | Intel Co
rporation                    | 25-7-2013  | 4.5.23.0
oem14.inf      | iwdbus.inf           | No    | System                | Intel Co
rporation                    | 25-7-2013  | 4.5.23.0
oem15.inf      | hdxama3.inf          | No    | MEDIA                 | Realtek
Semiconductor Corp.          | 4-6-2013   | 6.0.1.6937
oem16.inf      | igdlh64.inf          | No    | Display               | Intel Co
rporation                    | 16-9-2013  | 10.18.10.3308
oem17.inf      | nvam.inf             | No    | Display               | NVIDIA
                             | 23-10-2013 | 9.18.13.3165
oem18.inf      | nvstusb.inf          | No    | USB                   | NVIDIA
                             | 23-10-2013 | 6.14.13.3165
oem19.inf      | nvhda.inf            | No    | MEDIA                 | NVIDIA C
orporation                   | 23-10-2013 | 1.3.26.4
oem2.inf       | iaahcic.inf          | No    | HDC                   | Intel Co
rporation                    | 1-9-2012   | 11.6.0.1030
oem20.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 13-9-2015  | 10.18.13.5598
oem21.inf      | nvvad.inf            | No    | MEDIA                 | NVIDIA
                             | 10-8-2015  | 1.2.31.0
oem22.inf      | brpri06a.inf         | No    | Printer               | Brother
                             | 14-5-2009  | 1.1.0.0
oem23.inf      | brimi06a.inf         | No    | Image                 | Brother
                             | 27-5-2009  | 1.0.1.1
oem24.inf      | dtlitescsibus.inf    | No    | SCSIAdapter           | Disc Sof
t Ltd                        | 24-9-2015  | 5.28.0.0
oem25.inf      | dtliteusbbus.inf     | No    | USB                   | Disc Sof
t Ltd                        | 30-11-2015 | 3.3.0.0
oem26.inf      | vboxusb.inf          | No    | USB                   | Oracle C
orporation                   | 26-2-2018  | 5.2.8.0
oem27.inf      | vboxnetadp6.inf      | No    | Net                   | Oracle C
orporation                   | 26-2-2018  | 5.2.8.0
oem28.inf      | mg3200p6.inf         | No    | Printer               | Canon
                             | 25-6-2013  | 2.60.2.10
oem29.inf      | mg3200sc.inf         | No    | Image                 | Canon
                             | 25-6-2013  | 20.0.0.4
oem3.inf       | rtsbastormsi.inf     | No    | MTD                   | Realtek
Semiconduct Corp.            | 8-10-2012  | 6.2.9200.27030
oem30.inf      | vboxnetlwf.inf       | No    | NetService            | Oracle C
orporation                   | 26-2-2018  | 5.2.8.0
oem31.inf      | hw_usbdev.inf        | No    | Ports                 | Huawei I
ncorporated                  | 20-4-2012  | 1.3.0.0
oem32.inf      | nvvad.inf            | No    | MEDIA                 | NVIDIA
                             | 17-12-2015 | 1.2.34.0
oem33.inf      | hw_quser.inf         | No    | Ports                 | Huawei I
ncorporated                  | 28-11-2016 | 2.0.6.725
oem34.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 8-2-2016   | 10.18.13.6191
oem35.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 2-10-2015  | 10.18.13.5850
oem36.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 2-11-2015  | 10.18.13.5887
oem37.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 24-11-2015 | 10.18.13.5906
oem38.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 21-3-2016  | 10.18.13.6472
oem39.inf      | hw_qumdm.inf         | No    | Modem                 | Huawei I
ncorporated                  | 18-5-2016  | 2.0.6.725
oem4.inf       | rt630x64.inf         | No    | Net                   | Realtek
                             | 25-10-2012 | 8.7.1025.2012
oem40.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 27-4-2016  | 10.18.13.6510
oem41.inf      | hw_goadb.inf         | No    | AndroidUsbDeviceClass | Google,
Inc.                         | 30-6-2015  | 2.0.3.0
oem42.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 16-12-2015 | 10.18.13.6143
oem43.inf      | dtliteusbbus.inf     | No    | USB                   | Disc Sof
t Ltd                        | 28-12-2015 | 3.4.0.0
oem44.inf      | hw_goadb.inf         | No    | AndroidUsbDeviceClass | Google,
Inc.                         | 11-7-2016  | 2.0.3.0
oem45.inf      | hw_gohdb.inf         | No    | AndroidUsbDeviceClass | Google,
Inc.                         | 28-12-2015 | 2.0.3.0
oem46.inf      | hw_quusbnet.inf      | No    | Net                   | HUAWEI I
ncorporated                  | 27-6-2014  | 1.3.0.0
oem47.inf      | cdc-acm.inf          | No    | Ports                 | MediaTek
 Inc.                        | 6-11-2014  | 2.0.1136.0
oem48.inf      | ew_usbccgpfilter.inf | No    | USB                   | Huawei
                             | 18-5-2016  | 1.0.9.0
oem49.inf      | hw_cdcacm.inf        | No    | Ports                 | HUAWEI T
echnologies CO.,LTD          | 18-5-2016  | 1.0.26.0
oem5.inf       | oemwin2k.inf         | No    | Net                   | Spotflux
, Inc.                       | 2-7-2012   | 9.0.0.9
oem50.inf      | hw_cdcmdm.inf        | No    | Modem                 | HUAWEI T
echnologies Co.,LTD          | 28-11-2016 | 1.0.26.0
oem51.inf      | mtp.inf              | No    | WPD                   | Microsof
t                            | 29-7-2015  | 1.3.0.0
oem52.inf      | vclone.inf           | No    | SCSIAdapter           | Elaborat
e Bytes AG                   | 24-7-2013  | 5.4.7.0
oem53.inf      | oemvista.inf         | No    | Net                   | TAP-Wind
ows Provider V9              | 21-4-2016  | 9.0.0.21
oem54.inf      | prnms006.inf         | No    | Printer               | Microsof
t                            | 29-11-2016 | 16.0.7629.4000
oem55.inf      | wdcsam.inf           | No    | WDC_SAM               | Western
Digital Technologies         | 30-11-2017 | 1.2.0.0
oem56.inf      | vmusb.inf            | No    | USB                   | VMware,
Inc.                         | 27-5-2019  | 4.3.1.2
oem57.inf      | nvvhci.inf           | No    | System                | NVIDIA
                             | 27-12-2016 | 2.2.2151.6378
oem58.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 24-6-2018  | 24.21.13.9836
oem59.inf      | nvami.inf            | No    | Display               | NVIDIA
                             | 25-9-2018  | 24.21.14.1170
oem6.inf       | atk4001.inf          | No    | System                | ASUS
                             | 1-6-2012   | 1.0.0.1
oem7.inf       | kbfiltr.inf          | No    | Keyboard              | ATK
                             | 2-8-2012   | 1.0.0.5
oem8.inf       | dtsoftbus01.inf      | No    | System                | DT Soft
Ltd                          | 20-6-2013  | 4.47.1.282
oem9.inf       | iastorac.inf         | No    | SCSIAdapter           | Intel Co
rporation                    | 1-9-2012   | 11.6.0.1030

The operation completed successfully.

C:\WINDOWS\system32>
 

PP Daniel

Staff member
Windows 8.1 seems to cause more trouble than Windows 10 does. A member in the german part of the forum had the same problem, here is a translation of his post:

The problem (occurred) for me with Win 8.1! The PP Manager could not install any TAP adapters correctly, and it automatically deleted the existing ones (after a Win restart). I have no idea whether the problem was ultimately with the PP Manager, Windows or OpenVPN. What is certain is that this folder was missing for me "C:\Program Files\TAP-Windows"

Now, after trying around for hours, this one helped: OpenVPN v. 2.4.9. (for Windows 8.1) install! (File: openvpn-install-2.4.9-I601-Win7.exe)

The latest version of OpenVPN did not work! With v.2.4.9 the TAP-Windows folder is also created and PP-Manager works perfectly.

How I finally fixed the error:

- Uninstall PP Manager
- Restart Windows
- Install PP Manager, but do not start!
- OpenVPN v. 2.4.9. install with default settings (important: install TAP Virtual Ethernet Adapter)
- Open PP Manager, reset network

Even after uninstalling OpenVPN, the PP Manager still works perfectly. I'm a bit confused myself, but the main thing is that it works again.
 

thedude98

Freshly Joined Member
It worked! Thanks so much. Funny thing, I actually got "An error occurred installing the TAP device driver" when installing OpenVPN 2.4.9., but it worked regardless. Thanks for the information and translation.
 
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