Answered: I can't active Perfect Privacy since the last Windows update
- Thread starter dupond
- Start date
Solution
PP Daniel
Staff member
Hello,
sorry for the late reply, your post somehow slipped through. ?
This seems to be an issue which exists on very few systems only, so we'd appriciate if you would let us know how this worked out for you and which of the following steps was solving the issue.
To solve the issue please try the following steps:
1) Perform a Network Reset. In the VPN Manager -> Settings -> Other
2) If this did not help:
- Uninstall the VPN Manager
- Verify the directory "C:\Programs (x86)\Perfect Privacy VPN Manager" is really gone
- Restart the computer (important!)
- Reinstall the VPN Manager
- Perform a Network Reset. In the VPN Manager -> Settings -> Other
- Is it working now?
- If not:
-- Are the TAP adapters present in the system's Device Manager? (Start button -> All apps -> Windows System -> Control Panel -> Hardware and Sound -> Device Manager: Network adapters. Maybe activate in the menu View -> Show hidden devices to really see all of the devices)
-- If not:
--- Restart the Computer
--- Are the TAP adapters there after rebooting?
3) If this did not help:
- Open a Commandline (type "cmd" in the search bar) and execute the following command (omitting the "): "dism /online /get-drivers /format:table" to see which TAP adapters are installed. What is the output (can you copy & paste it here)? Are there multiple TAP adapters?
- Replacing the XXX with the number visible in the driver table execute the command "pnputil.exe -d oemXXX.inf" to delete the drivers, which is worth a try.
- Afterwards perform a Network Reset. In the VPN Manager -> Settings -> Other
4) If all of this did not help:
Please provide the following information:
- Which Windows Version?
- Which VPN servers?
- The connection log (magnifying glass icon in the VPN Manager)
- The output of the commands "ipconfig" and "route print -4" while you are connected to the VPN sevrers and wait for confirmation
sorry for the late reply, your post somehow slipped through. ?
This seems to be an issue which exists on very few systems only, so we'd appriciate if you would let us know how this worked out for you and which of the following steps was solving the issue.
To solve the issue please try the following steps:
1) Perform a Network Reset. In the VPN Manager -> Settings -> Other
2) If this did not help:
- Uninstall the VPN Manager
- Verify the directory "C:\Programs (x86)\Perfect Privacy VPN Manager" is really gone
- Restart the computer (important!)
- Reinstall the VPN Manager
- Perform a Network Reset. In the VPN Manager -> Settings -> Other
- Is it working now?
- If not:
-- Are the TAP adapters present in the system's Device Manager? (Start button -> All apps -> Windows System -> Control Panel -> Hardware and Sound -> Device Manager: Network adapters. Maybe activate in the menu View -> Show hidden devices to really see all of the devices)
-- If not:
--- Restart the Computer
--- Are the TAP adapters there after rebooting?
3) If this did not help:
- Open a Commandline (type "cmd" in the search bar) and execute the following command (omitting the "): "dism /online /get-drivers /format:table" to see which TAP adapters are installed. What is the output (can you copy & paste it here)? Are there multiple TAP adapters?
- Replacing the XXX with the number visible in the driver table execute the command "pnputil.exe -d oemXXX.inf" to delete the drivers, which is worth a try.
- Afterwards perform a Network Reset. In the VPN Manager -> Settings -> Other
4) If all of this did not help:
Please provide the following information:
- Which Windows Version?
- Which VPN servers?
- The connection log (magnifying glass icon in the VPN Manager)
- The output of the commands "ipconfig" and "route print -4" while you are connected to the VPN sevrers and wait for confirmation
Not OP, but I have the same problem, getting these two error messages:
I haven't been able to solve it with the above steps. Here is what I've done so far
1: tried this, then immediately got the same error after closing the settings window.
2: Uninstalled the VPN Manager. Rebooted. Reinstalled. Did the network reset. Same result as above. TAP adapters were not visible. Restarted the computer. After that, the TAP adapters were visible. Started the VPN Manager. At this point, the TAP adapters disappeared from the Device Manager and the VPN Manager showed the same error messages as before.
3: tried the command line, got the following output:
(I ran into the character limit enforced by this forum; please see post below)
I don't know which of these are TAP adapters so I'm a little hesitant to mess with this or delete things. There are multiple oemx.inf and oemxx.inf, so with one or two digits respectively. Don't know which is which. Which one do you recommend I delete, if any?
By the way, I'm running Windows 8.1 64 bit.
I haven't tried connecting to literally every single server, but so far I'm getting the same errors with every single one of them.
Worse yet, I cannot seem to disconnect afterwards, nor quit the VPN manager. It just stays stuck on "Connecting to [server]" forever. This was a real problem with the firewall and DNS leak protections still on, as it prevented me from connecting to the internet entirely until I realised I had to reboot the computer and turn those protections off if I wanted to do anything.
Would appreciate any guidance in this because I cannot use your VPN services at all now.
I haven't been able to solve it with the above steps. Here is what I've done so far
1: tried this, then immediately got the same error after closing the settings window.
2: Uninstalled the VPN Manager. Rebooted. Reinstalled. Did the network reset. Same result as above. TAP adapters were not visible. Restarted the computer. After that, the TAP adapters were visible. Started the VPN Manager. At this point, the TAP adapters disappeared from the Device Manager and the VPN Manager showed the same error messages as before.
3: tried the command line, got the following output:
(I ran into the character limit enforced by this forum; please see post below)
I don't know which of these are TAP adapters so I'm a little hesitant to mess with this or delete things. There are multiple oemx.inf and oemxx.inf, so with one or two digits respectively. Don't know which is which. Which one do you recommend I delete, if any?
By the way, I'm running Windows 8.1 64 bit.
I haven't tried connecting to literally every single server, but so far I'm getting the same errors with every single one of them.
Worse yet, I cannot seem to disconnect afterwards, nor quit the VPN manager. It just stays stuck on "Connecting to [server]" forever. This was a real problem with the firewall and DNS leak protections still on, as it prevented me from connecting to the internet entirely until I realised I had to reboot the computer and turn those protections off if I wanted to do anything.
Would appreciate any guidance in this because I cannot use your VPN services at all now.
Here is the output I got from the command line in step 3:
Code:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. Alle rechten voorbehouden.
C:\WINDOWS\system32>dism /online /get-drivers /format:table
Deployment Image Servicing and Management tool
Version: 6.3.9600.19408
Image Version: 6.3.9600.19397
Obtaining list of 3rd party drivers from the driver store...
Driver packages listing:
-------------- | -------------------- | ----- | --------------------- | --------
---------------------------- | ---------- | --------------
Published Name | Original File Name | Inbox | Class Name | Provider
Name | Date | Version
-------------- | -------------------- | ----- | --------------------- | --------
---------------------------- | ---------- | --------------
oem0.inf | prnms001.inf | No | Printer | Microsof
t | 21-6-2006 | 6.3.9600.16384
oem1.inf | dtlitescsibus.inf | No | SCSIAdapter | Disc Sof
t Ltd | 27-3-2015 | 5.24.0.0
oem10.inf | athw8x.inf | No | Net | Qualcomm
Atheros Communications Inc. | 18-11-2012 | 10.0.0.221
oem11.inf | pantusb.inf | No | USB | Intel
| 5-10-2012 | 9.3.0.1025
oem12.inf | heci.inf | No | System | Intel
| 2-7-2012 | 8.1.0.1263
oem13.inf | intelaud.inf | No | MEDIA | Intel Co
rporation | 25-7-2013 | 4.5.23.0
oem14.inf | iwdbus.inf | No | System | Intel Co
rporation | 25-7-2013 | 4.5.23.0
oem15.inf | hdxama3.inf | No | MEDIA | Realtek
Semiconductor Corp. | 4-6-2013 | 6.0.1.6937
oem16.inf | igdlh64.inf | No | Display | Intel Co
rporation | 16-9-2013 | 10.18.10.3308
oem17.inf | nvam.inf | No | Display | NVIDIA
| 23-10-2013 | 9.18.13.3165
oem18.inf | nvstusb.inf | No | USB | NVIDIA
| 23-10-2013 | 6.14.13.3165
oem19.inf | nvhda.inf | No | MEDIA | NVIDIA C
orporation | 23-10-2013 | 1.3.26.4
oem2.inf | iaahcic.inf | No | HDC | Intel Co
rporation | 1-9-2012 | 11.6.0.1030
oem20.inf | nvami.inf | No | Display | NVIDIA
| 13-9-2015 | 10.18.13.5598
oem21.inf | nvvad.inf | No | MEDIA | NVIDIA
| 10-8-2015 | 1.2.31.0
oem22.inf | brpri06a.inf | No | Printer | Brother
| 14-5-2009 | 1.1.0.0
oem23.inf | brimi06a.inf | No | Image | Brother
| 27-5-2009 | 1.0.1.1
oem24.inf | dtlitescsibus.inf | No | SCSIAdapter | Disc Sof
t Ltd | 24-9-2015 | 5.28.0.0
oem25.inf | dtliteusbbus.inf | No | USB | Disc Sof
t Ltd | 30-11-2015 | 3.3.0.0
oem26.inf | vboxusb.inf | No | USB | Oracle C
orporation | 26-2-2018 | 5.2.8.0
oem27.inf | vboxnetadp6.inf | No | Net | Oracle C
orporation | 26-2-2018 | 5.2.8.0
oem28.inf | mg3200p6.inf | No | Printer | Canon
| 25-6-2013 | 2.60.2.10
oem29.inf | mg3200sc.inf | No | Image | Canon
| 25-6-2013 | 20.0.0.4
oem3.inf | rtsbastormsi.inf | No | MTD | Realtek
Semiconduct Corp. | 8-10-2012 | 6.2.9200.27030
oem30.inf | vboxnetlwf.inf | No | NetService | Oracle C
orporation | 26-2-2018 | 5.2.8.0
oem31.inf | hw_usbdev.inf | No | Ports | Huawei I
ncorporated | 20-4-2012 | 1.3.0.0
oem32.inf | nvvad.inf | No | MEDIA | NVIDIA
| 17-12-2015 | 1.2.34.0
oem33.inf | hw_quser.inf | No | Ports | Huawei I
ncorporated | 28-11-2016 | 2.0.6.725
oem34.inf | nvami.inf | No | Display | NVIDIA
| 8-2-2016 | 10.18.13.6191
oem35.inf | nvami.inf | No | Display | NVIDIA
| 2-10-2015 | 10.18.13.5850
oem36.inf | nvami.inf | No | Display | NVIDIA
| 2-11-2015 | 10.18.13.5887
oem37.inf | nvami.inf | No | Display | NVIDIA
| 24-11-2015 | 10.18.13.5906
oem38.inf | nvami.inf | No | Display | NVIDIA
| 21-3-2016 | 10.18.13.6472
oem39.inf | hw_qumdm.inf | No | Modem | Huawei I
ncorporated | 18-5-2016 | 2.0.6.725
oem4.inf | rt630x64.inf | No | Net | Realtek
| 25-10-2012 | 8.7.1025.2012
oem40.inf | nvami.inf | No | Display | NVIDIA
| 27-4-2016 | 10.18.13.6510
oem41.inf | hw_goadb.inf | No | AndroidUsbDeviceClass | Google,
Inc. | 30-6-2015 | 2.0.3.0
oem42.inf | nvami.inf | No | Display | NVIDIA
| 16-12-2015 | 10.18.13.6143
oem43.inf | dtliteusbbus.inf | No | USB | Disc Sof
t Ltd | 28-12-2015 | 3.4.0.0
oem44.inf | hw_goadb.inf | No | AndroidUsbDeviceClass | Google,
Inc. | 11-7-2016 | 2.0.3.0
oem45.inf | hw_gohdb.inf | No | AndroidUsbDeviceClass | Google,
Inc. | 28-12-2015 | 2.0.3.0
oem46.inf | hw_quusbnet.inf | No | Net | HUAWEI I
ncorporated | 27-6-2014 | 1.3.0.0
oem47.inf | cdc-acm.inf | No | Ports | MediaTek
Inc. | 6-11-2014 | 2.0.1136.0
oem48.inf | ew_usbccgpfilter.inf | No | USB | Huawei
| 18-5-2016 | 1.0.9.0
oem49.inf | hw_cdcacm.inf | No | Ports | HUAWEI T
echnologies CO.,LTD | 18-5-2016 | 1.0.26.0
oem5.inf | oemwin2k.inf | No | Net | Spotflux
, Inc. | 2-7-2012 | 9.0.0.9
oem50.inf | hw_cdcmdm.inf | No | Modem | HUAWEI T
echnologies Co.,LTD | 28-11-2016 | 1.0.26.0
oem51.inf | mtp.inf | No | WPD | Microsof
t | 29-7-2015 | 1.3.0.0
oem52.inf | vclone.inf | No | SCSIAdapter | Elaborat
e Bytes AG | 24-7-2013 | 5.4.7.0
oem53.inf | oemvista.inf | No | Net | TAP-Wind
ows Provider V9 | 21-4-2016 | 9.0.0.21
oem54.inf | prnms006.inf | No | Printer | Microsof
t | 29-11-2016 | 16.0.7629.4000
oem55.inf | wdcsam.inf | No | WDC_SAM | Western
Digital Technologies | 30-11-2017 | 1.2.0.0
oem56.inf | vmusb.inf | No | USB | VMware,
Inc. | 27-5-2019 | 4.3.1.2
oem57.inf | nvvhci.inf | No | System | NVIDIA
| 27-12-2016 | 2.2.2151.6378
oem58.inf | nvami.inf | No | Display | NVIDIA
| 24-6-2018 | 24.21.13.9836
oem59.inf | nvami.inf | No | Display | NVIDIA
| 25-9-2018 | 24.21.14.1170
oem6.inf | atk4001.inf | No | System | ASUS
| 1-6-2012 | 1.0.0.1
oem7.inf | kbfiltr.inf | No | Keyboard | ATK
| 2-8-2012 | 1.0.0.5
oem8.inf | dtsoftbus01.inf | No | System | DT Soft
Ltd | 20-6-2013 | 4.47.1.282
oem9.inf | iastorac.inf | No | SCSIAdapter | Intel Co
rporation | 1-9-2012 | 11.6.0.1030
The operation completed successfully.
C:\WINDOWS\system32>PP Daniel
Staff member
Windows 8.1 seems to cause more trouble than Windows 10 does. A member in the german part of the forum had the same problem, here is a translation of his post:
The problem (occurred) for me with Win 8.1! The PP Manager could not install any TAP adapters correctly, and it automatically deleted the existing ones (after a Win restart). I have no idea whether the problem was ultimately with the PP Manager, Windows or OpenVPN. What is certain is that this folder was missing for me "C:\Program Files\TAP-Windows"
Now, after trying around for hours, this one helped: OpenVPN v. 2.4.9. (for Windows 8.1) install! (File: openvpn-install-2.4.9-I601-Win7.exe)
openvpn.net
The latest version of OpenVPN did not work! With v.2.4.9 the TAP-Windows folder is also created and PP-Manager works perfectly.
How I finally fixed the error:
- Uninstall PP Manager
- Restart Windows
- Install PP Manager, but do not start!
- OpenVPN v. 2.4.9. install with default settings (important: install TAP Virtual Ethernet Adapter)
- Open PP Manager, reset network
Even after uninstalling OpenVPN, the PP Manager still works perfectly. I'm a bit confused myself, but the main thing is that it works again.
The problem (occurred) for me with Win 8.1! The PP Manager could not install any TAP adapters correctly, and it automatically deleted the existing ones (after a Win restart). I have no idea whether the problem was ultimately with the PP Manager, Windows or OpenVPN. What is certain is that this folder was missing for me "C:\Program Files\TAP-Windows"
Now, after trying around for hours, this one helped: OpenVPN v. 2.4.9. (for Windows 8.1) install! (File: openvpn-install-2.4.9-I601-Win7.exe)
Community Downloads - Open Source VPN | OpenVPN
The OpenVPN community shares the open source OpenVPN. Download the latest version of the open source VPN release OpenVPN 2.6.3 for a secure network.
openvpn.net
The latest version of OpenVPN did not work! With v.2.4.9 the TAP-Windows folder is also created and PP-Manager works perfectly.
How I finally fixed the error:
- Uninstall PP Manager
- Restart Windows
- Install PP Manager, but do not start!
- OpenVPN v. 2.4.9. install with default settings (important: install TAP Virtual Ethernet Adapter)
- Open PP Manager, reset network
Even after uninstalling OpenVPN, the PP Manager still works perfectly. I'm a bit confused myself, but the main thing is that it works again.
zwiebelsaft
Freshly Joined Member
Bei mir startet der VPN Manger erst gar nicht, komme somit nicht in die Einstellungen rein.
Folgende Fehlermeldung:
Ich kann leider nicht sagen, ob es am Windowsupdate liegt, oder am Softwareupdate
Der Fehler ist heute aufgetreten, habe aber die letzten Tage immer wieder Probleme mit den Server-Verbindungen gehabt.
Es wurde immer wieder mit den Servern neu verbunden...
bei der Version 1.10.38.0 läuft alles
bei der Version 1.10.39.0 erhalte ich obige Fehlermeldung
Nutze Windows 11 pro 22000.434
Danke für die Hilfe
Folgende Fehlermeldung:
Ich kann leider nicht sagen, ob es am Windowsupdate liegt, oder am Softwareupdate
Der Fehler ist heute aufgetreten, habe aber die letzten Tage immer wieder Probleme mit den Server-Verbindungen gehabt.
Es wurde immer wieder mit den Servern neu verbunden...
bei der Version 1.10.38.0 läuft alles
bei der Version 1.10.39.0 erhalte ich obige Fehlermeldung
Nutze Windows 11 pro 22000.434
Danke für die Hilfe
FAN
Junior Member
Hast du mal deine Firewall komplett resetet und oben die Punkte abgeklappert die PP Daniel beschrieben hat.
Irgendwas hat sich da total verschossen.
Wenn der manager wieder funzt, am besten bevor du dich verbindest, den netzwerkreset machen damit die TAP wieder neu installiert werden.
Mache ich regelmässig bei jedem start des managers (leider), um fehler vorzubeugen.
Irgendwas hat sich da total verschossen.
Wenn der manager wieder funzt, am besten bevor du dich verbindest, den netzwerkreset machen damit die TAP wieder neu installiert werden.
Mache ich regelmässig bei jedem start des managers (leider), um fehler vorzubeugen.
zwiebelsaft
Freshly Joined Member
Patch Day-Panne: Neue Windows 10/11-Updates lösen VPN-Probleme
Zur Behebung der VPN-Verbindungsabbrüche (L2TP) und weiteren Bugs, die im Zuge des Patch Days vom 11. Januar aufgetreten sind, rollt Microsoft ab sofort diverse "Out of Band"-Updates aus. Diese stehen unter anderem für viele Windows 11- und Windows 10-Versionen bereit.