I'm considering switching to Perfect privacy from NordVPN as I need a provider which fully supports IPv6. As part of my evaluation process I opened a support ticket (3207) on July 7th with the following questions:
1. I downloaded your macOS app. Supposedly there is a section with advanced configuration options; I ticked the box to enable this but nothing changed. I cannot see/access any of the advanced options...
2. Is it possible to set your macOS app to 'launch on startup' (i.e. auto launch when the user logs in)? Some apps have an in-app preference for this but your's does not. Shall I just add it to my login items?
3. Is it possible to set your macOS app to 'auto connect' on start and is it possible to specify the country or server to auto connect to?
4. if the app is set to 'auto connect' and the VPN tunnel drops for some reason, will the VPN retry the connection? I am looking for a solution that enables an 'always on' VPN tunnel.
5. Does you app provide any kind of app level 'kill switch'? By this I mean that if the VPN tunnel drops your app will force terminate a set of specified applications/processes.
(2), (3) and (4) are features provided by NordVPN that are essential for me. (5) is a 'nice to have'.
As well as wanting the requested information this was also an evaluation of your support responsiveness. I'm not exactly impressed so far...
Can someone please answer my questions?
Thanks, Chris
1. I downloaded your macOS app. Supposedly there is a section with advanced configuration options; I ticked the box to enable this but nothing changed. I cannot see/access any of the advanced options...
2. Is it possible to set your macOS app to 'launch on startup' (i.e. auto launch when the user logs in)? Some apps have an in-app preference for this but your's does not. Shall I just add it to my login items?
3. Is it possible to set your macOS app to 'auto connect' on start and is it possible to specify the country or server to auto connect to?
4. if the app is set to 'auto connect' and the VPN tunnel drops for some reason, will the VPN retry the connection? I am looking for a solution that enables an 'always on' VPN tunnel.
5. Does you app provide any kind of app level 'kill switch'? By this I mean that if the VPN tunnel drops your app will force terminate a set of specified applications/processes.
(2), (3) and (4) are features provided by NordVPN that are essential for me. (5) is a 'nice to have'.
As well as wanting the requested information this was also an evaluation of your support responsiveness. I'm not exactly impressed so far...
Can someone please answer my questions?
Thanks, Chris