Hi There,
I am a paying customer but have on multiple occasions, experienced unacceptably slow responses (taking at least one week for a response) to my tickets.
I believe that for the price I am paying, this latency on Perfect Privacy's end is absolutely unacceptable; two or three days is acceptable but weeks without even acknowledgement of the ticket being noted by a human on multiple occasions is unacceptable. Free services provide better and more competent support.
My ticket ID is 1,632 and it was posted on December 19.
Earlier this year, I contacted you about the same problem but experienced the same, frustratingly slow customer support who failed to resolve my issue.
Please provide me with service for my ticket; my frustration is justified.
I am a paying customer but have on multiple occasions, experienced unacceptably slow responses (taking at least one week for a response) to my tickets.
I believe that for the price I am paying, this latency on Perfect Privacy's end is absolutely unacceptable; two or three days is acceptable but weeks without even acknowledgement of the ticket being noted by a human on multiple occasions is unacceptable. Free services provide better and more competent support.
My ticket ID is 1,632 and it was posted on December 19.
Earlier this year, I contacted you about the same problem but experienced the same, frustratingly slow customer support who failed to resolve my issue.
Please provide me with service for my ticket; my frustration is justified.