Your experiences with Perfect Privacy

PP Stephan

PP Stephan

Staff member
Hello,

we would like to hear about your experiences with Perfect Privacy -- be its positive or negative. Especially if you are a a long time member and are using the various methods features we offer (OpenVPN, IPSec, Proxies, SSH-Tunnel, Cascading, Firewall and DNS leak protection, et cetera) we would be very interested in a detailed account of how and why you like (or dislike) our service.

It would also be insightful to know how we compare with other VPN providers. It is one thing to compare features on website but quite another how vpn services actually compares in reality. So if you have used other vpn providers in the past, please let us know about your experiences as well.

It is very important to us to improve the service for our users. One of the best ways to do so is to receive direct feedback from our members -- after all, you know best what is important for a reliable and secure vpn service.

Thank you,
Perfect Privacy
 
P

ppquestions

New Member
I've been happy with the service thus far. The Mac beta app is coming along. While the app lacks the visual refinement of most Mac apps, it works and that's all I really care about.

My only major suggestion...Please add servers in San Francisco!
 
BruceWayne

BruceWayne

New Member
I think PP is the best in many aspects. But there should be more tutorials for Not-an-expert users. Along with Blog should be having information about Protocols and VPN technologies. In terms of Service, more server locations needed to beat other VPNs in market. All platforms Apps should have killswitch and firewall functions if possible. There are newer encryption methods emerging based on quantum computing , may be employed.
 
BruceWayne

BruceWayne

New Member
Price reduction is required. offer some sale or discount. VPN over TOR should be added. Mullvad is offering some good offerings which can be added to PP also. Live chat support should be added. Customer base can be increased by offering free trial.
 
C

carlia

Freshly Joined Member
1.tonight I clicked on an advertisement on a news site page and my country of origin was shown in the merchants reply re post charges.
2.Google knew my private number when I was attempting to gain access to another gmail account.
3.whenever I try to change server , code name and password are frequently not authorised even when copied from email from PP.
4.definitely unhappy with PP -advising all my friends to avoid it as if it had the plague.
 
J

Jakarta

Freshly Joined Member
carlia said:
1.tonight I clicked on an advertisement on a news site page and my country of origin was shown in the merchants reply re post charges.
2.Google knew my private number when I was attempting to gain access to another gmail account.
3.whenever I try to change server , code name and password are frequently not authorised even when copied from email from PP.
4.definitely unhappy with PP -advising all my friends to avoid it as if it had the plague.
Click to expand...
If your browser have localization enabled, then using a VPN is useless.
PP is fine and work as intended for everyone, they can't protect you from your own mistakes.
 
bohumil

bohumil

Junior Member
https://www.thewindowsclub.com/disable-geolocation-browsers

Google Chrome
  1. Select the Chrome Menu Button (⋮ or ≡)
  2. Select Settings
  3. Scroll down and select Advanced
  4. Under Privacy and Security, select Content settings…
  5. Navigate to the Location section
  6. Click the slider for Ask before accessing (Recommended)
Mozilla Firefox
  1. In the URL bar, enter about:config
  2. You will see a „This might void your warranty“ warning. Click I accept the risk!
  3. In the search bar, enter geo.enabled
  4. Double click on the geo.enabled preference so that the value becomes false
Microsoft Internet Explorer
  1. Select the Gear Icon
  2. Select Internet Options
  3. Select the Privacy tab
  4. Under „Location“, check the box for Never allow websites to request your physical location
  5. Next to the box for „Never allow websites to request your physical location“, select Clear Sites to remove old sites which have access to your physical location
Microsoft Edge
  1. On your Windows 10 Desktop, hit Win + A to open Action Center
  2. Select All Settings > Privacy > Location
  3. Click the Location Service slider to turn it off
  4. Scroll down to Location History
  5. Under Clear history on this device, click Clear
Apple Safari
  1. Select Safari in the top left corner of the browser
  2. Select Preferences…
  3. In the Privacy tab, under Website Tracking, make sure Prevent cross-site tracking and Ask websites not to track me are checked
Opera
  1. In the URL bar, enter about:config
  2. On the left-side menu bar, select Websites
  3. Scroll down to Location and selectDo not allow any site to track my physical location
 
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bohumil

bohumil

Junior Member
@moejoe
4.definitely unhappy with PP -advising all my friends to avoid it as if it had the plague.
Click to expand...
carlia is pissed and gives no answer, so "vergebene Liebesmüh".
Dont' werf your perls on the Säue...:p
 
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M

moejoe

Member
The problem is, that every vpn provider doesnt admit the fact that u have to do deep dive in with privacy a little bit ifuf want to go below the radar level of anonymity/privacy.

Of couse they offer some howtos after u regstistered. But the normal user just as carlia doesnt want to study things like that.
But this is the Business

Regards
 
N

Nimt Bort

Freshly Joined Member
I am a new user, I only used it for a couple of days, but was enough to make an idea.

I love the features, I chosen PP instead of different VPNs, mostly for the Traffic filter, but got more then that.
I appreciate the cascade VPN and the Neuro Routing.

Your Mac app is not the most intuitive and easy to use.
You do not have a two factor authentication on the account and I can't set my own password. (TFA to log in the members area, with what ever password you set, and a different user and password for VPN authentication)

In the end I think it is not the right time for me with PP, the speed is too low, when you will have better speed I will be back.
I am connecting from Spain, where you do not have a server, I am sure that affects the speed, but I can't work with this speed, I can barely get above 40 mb / s, and I have a 500mb fiber connection installed.

I will get one more year from a faster VPN and try again your services in one year.
I would definitely miss all your features, but the speed is an important factor for me.
 
P

Pete

New Member
I have been very happy with PP so far. But the last few weeks I am facing many problems regarding TrackStop effectiveness and blacklisted IPs. So you pay for something you do not get. For one of the most expensive VPN on the market it not acceptable.

Unfortunately the customer service - depends who you are talking to - is not very customer centric. And some people just do not like when you bring problems on the table. It is not anymore what it's used to be.
 
PP Simon

PP Simon

Staff member
Pete said:
I have been very happy with PP so far. But the last few weeks I am facing many problems regarding TrackStop effectiveness and blacklisted IPs. So you pay for something you do not get. For one of the most expensive VPN on the market it not acceptable.
Click to expand...

Hi Pete,

thanks for your honest opinion. We always like to hear some feedback so we can constantly improve Perfect Privacy VPN.

In your case, we've had an ongoing conversation via email and we figured out that you experienced those problems on one server only. We are currently replacing that server based on your observations. That will likely not only fix your TrackStop problems but also have a positive effect on connection speed and accessibility for all users.

Pete said:
Unfortunately the customer service - depends who you are talking to - is not very customer centric. And some people just do not like when you bring problems on the table. It is not anymore what it's used to be.
Click to expand...

I remember our communication as being kind and target-aimed. Since I didn't know what may offended you, I investigated a little and found a reply from us to an independent issue (temporary server downtime). Despite being accurate, I agree it may have been a little harsh. I'm sorry if we stepped on your toes. I assure you that we always appreciate user's feedback and do everything that's in our power to fix problems and realize improvement suggestions - even if we sometimes don't point that out. In that downtime case, we already found the reason for that and fixed it a few days ago.
 
PP Simon

PP Simon

Staff member
Nimt Bort said:
I am connecting from Spain, where you do not have a server, I am sure that affects the speed, but I can't work with this speed, I can barely get above 40 mb / s, and I have a 500mb fiber connection installed.
Click to expand...
Great news! A few hours ago, we got a new server in Madrid, Spain. Have a look at our server status page: https://www.perfect-privacy.com/serverstatus/

@Nimt Bort If your account ran out and you'd like to test the speed, you're welcome to ask for a test period by sending a mail to our support team.
 
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